Privacy policy

Privacy Policy - Cheffings

Last Updated: 21 / 05 / 2025

Thank you for shopping from Cheffings. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our catering services.

Information We Collect:

We may collect the following types of personal information:

  1. Contact Information: Name, email address, phone number, and physical address.
  2. Payment Information: Credit card details and other payment-related information.
  3. Order Details: Information related to your catering orders and preferences.
  4. Communication Preferences: Your preferences for receiving communication from us.

How We Use Your Information:

We use the collected information for the following purposes:

  1. Order Fulfilment: To process and fulfil your catering orders.
  2. Communication: To provide updates, respond to inquiries, and communicate about your orders.
  3. Marketing: To send promotional materials and offers (if you have chosen to opt in).
  4. Improvement of Services: To analyse and improve our catering services and user experience.
  5. Legal Compliance: To comply with legal obligations and resolve disputes.

Sharing Your Information:

We may share your personal information with third parties only in the following circumstances:

  1. Service Providers: We may disclose information to trusted third-party service providers who assist us in delivering our catering services.
  2. Legal Compliance: We may share information when required by law or to protect our rights.

To comply with UK laws on age-restricted products, we may request photo identification (such as a passport or driver’s licence) along with a selfie to verify your age.

How We Handle Your Data:

  • Your ID details are processed securely via Zoho Books, which uses AES-256 encryption for storage and TLS encryption for transmission.
  • ID verification records are stored for up to 18 months to ensure compliance, prevent fraud, and support audits. After this period, data is deleted or anonymised unless legally required. Customers may request deletion of their verification data sooner unless legal obligations require us to retain it.
  • Only authorised personnel have access to this information, and it is never shared or sold.

Your Rights & Security:

  • You have the right to request deletion of your verification data at any time.
  • For further security, we recommend using encrypted email or secure upload links for submission.

Your Choices:

You have the following choices regarding your personal information:

  1. Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions included in each communication.
  2. Access and Correction: You can request access to, or correction of, your personal information by contacting us.

Security:

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure.

Changes to This Privacy Policy:

We reserve the right to update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website.

Contact Information:

If you have any questions or concerns about our Privacy Policy, please contact us at contact@cheffings.net .

Thank you for shopping with us.