Política de reembolso
Refund Policy - Cheffings
Last Updated: 21 / 05 / 2025
Thank you for shopping with Cheffings. We strive to provide you with the highest quality items for catering and hospitality equipment, and your satisfaction is our top priority. If, for any reason, you are not happy with your purchase, we offer a 14-day refund policy.
Refund Eligibility:
To be eligible for a refund, the following conditions must be met:
- The request for a refund must be made within a certain amount of days* from the date of the original purchase.
- Customer must be willing to pay for return shipping
- The product or service must be unused and in the same condition as received.
- Original packaging must be intact.
How to Initiate a Return:
To initiate a return, please follow these steps:
- Contact us at contact@cheffings.net.
- Provide your order number and a brief explanation of the reason for the return.
- We supply you with the information and logistics needed to return your product, given that it is within the return time period of your product*.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part. An 'error' in this instance is referring to an error relating to shipping, not related to an issue with the product itself.
Refund Process:
Once we receive your returned item and verify its condition, we will initiate the refund process. Refunds will be issued to the original method of payment within 5-7 business days. Note that the customer must pay the return shipping fee.
Exclusions:
The following items are not eligible for return or refund:
- Customised or personalised orders.
- Perishable items.
- Items which have been damaged by the customer, this includes packaging
- Final sale items
There are also a selection of specific products we simply do not offer refunds for, you can get in contact for more information on specific products regarding this.
If a refund or return request is submitted more than 14 days without a stated reason, the customer will be contacted. if no reason is provided within 3 days, the request will be declined.
*Return Time Period
The return time period varies with different products. To find this out you can contact us at contact@cheffings.net, following the How to Initiate a Return instructions, as shown above in this policy and we will supply you with the correct information needed to return the product along with the return time period as soon as possible. The return period spans from up to 14 days, however there some products which we do not offer returns/refunds - so our recommendation is to return the item as soon as possible if you would wish to. You can get in contact with us for more information on the return/refund eligibility of a product.
The maximum amount of days is not in our control, but subject to third party suppliers. Only once we are contacted with the details of the product you have purchased, then can we refer to our supplier and find out how long you have to refund and return your item.
Damaged, Defective or Missing Items:
If you receive a damaged or defective item, or simply didn't receive it, please contact us immediately. We will work with you to replace the item or issue a refund as an exception to the unprecedented state of your item, however this can only be done within the first 14 days of arrival so we recommend you get in touch as soon as possible. We will require image proof of your damaged, defective as well as necessary details of tracking and overdue arrival time proving your product has gone missing. You cannot just state it didn't arrive. Note that the eligibility of the products return/refund is entirely dependable on whether the product supplier accepts returns/refunds. If they do not accept return/refunds on that particular product, then Cheffings are not required to return or refund the order.
An order will be considered missing only if the tracking information shows no progress in delivery within the past 14 days and the item has not been delivered within 14 days of the latest expected delivery date.
If Cheffings can provide valid tracking information that the customer could not previously access, the order will not be classified as missing. In such cases, customers are entitled to request proof of the tracking number and the source used to obtain this information as confirmation for themselves.
As a consumer, we respect your right to choose where to shop. By using our services, you agree to these terms and conditions. Our return and refund period is 14 days from delivery, after which we cannot accept requests unless the product is damaged, defective, or missing, and reported within 14 days of delivery or expected delivery date. Some products, such as personalised or perishable items, and items where our supplier does not accept change-of-mind returns, are non-returnable. This does not affect your statutory rights.
Please note: We do not offer returns or refunds simply because a product, service, or material does not meet personal expectations regarding quality, appearance, or performance. Perceived differences between the actual item and a customer's subjective expectations, not explicit in the product description — including assumptions about materials, finish, or functionality — do not qualify as valid reasons for return. Only when a We encourage all customers to read product descriptions carefully and reach out with any questions before purchasing.
Fraudulent Activity
In line with our commitment to preventing fraudulent activity, we reserve the right to cancel any order that we reasonably deem to be fraudulent or suspicious. This includes orders that may involve unauthorized transactions or attempts to exploit our refund policy. We apply this policy fairly and consistently to protect both our business and our customers.
While we respect consumers’ legal rights to pursue litigation and dispute transactions, our Terms of Service set forth a clear refund and return policy. All sales are subject to a specified return and refund timeframe, which will be communicated at the time of purchase.
Outside of this timeframe, refund and chargeback requests are generally not approved under our store policy. However, customers retain all rights granted by applicable law, and we will comply with any legally mandated refund or chargeback requests.
We actively review and, where appropriate, contest refund or chargeback requests submitted beyond the stated return period that do not meet legal criteria.
Approved discretionary returns may be refunded via store credit or to the original payment method used at checkout, at our discretion. To help prevent fraud, any monetary refunds will only be issued to the original payment method used for the purchase — we are unable to refund alternative cards, bank accounts, or payment methods. This does not affect your statutory rights, including your right to a refund where required by law.
If the original payment method is no longer valid (e.g., card expired or account closed), the refund will still be routed by your bank or payment provider to the appropriate account linked to that card.
Contact Information:
If you have any questions or concerns about our return policy, please contact us at contact@cheffings.net .
Thank you so much shopping with us.